Pleasanton German Auto Repair

Ken has taken care of a 5 series BMW for 9 years. then a C-36 AMG Mercedes for 12 years. He also inspected the C-36 before I bought it, and was "right on". it's wonderful when you can trust someone completely Lee Busey

Fast, excellent service.

I got excellent service and they keep me up to date during the work. Great job.

Great. They always take car of me...

Great service. Kind and helpful people.

Friendly and professional service always_ for the past 9 years.

The best service experience yet with my car.

Always excellent customer and technical service. Highly recommended.

Always complete service on time with no surprises. Provide proactive feedback regarding potential future issues with my car so I can plan ahead. Although driver was not available to provide transport back to the shop, Ken made arrangements to get me back to my car. Much appreciated.

I made my appointment 2 weeks in advance for the shop to determine the nature of an anti-freeze leak. I dropped off my vehicle the night before with the hope that it would be looked at before noon. Yes I did not know the amount of work your shop encountered Monday morning. I called at 12 noon and was told that the shop was still looking my vehicle. Correct or not, I believe this meant my car has not been looked at. I was informed that I would receive a call by 1:15 pm with an explanation re: the leak. Two o'clock comes around and no phone call. I haven't had a chance to see the work done to my car because it went to the body shop right after. I'm sure the work performed is great. The experience left a bad taste.