Our BMW is entering into it's later stages of life and we had to make the decision to repair or sell. Ken was very thorough (and patient) when explaining the extent and cost of the repairs, the "typical" outcome of the repair and life left in the car + very patient while we took a few days to decide what to do. In the end, the car is running great and we hope she lasts another 2-4 years! Like I said great team and great service.