For the first 5 years I had my car I took it to the dealer for repairs & service. As it started to get "old" I started taking it to SAS. Honestly, I wish I had just taken it to SAS all along. My experiences as SAS have been way better than at the dealer (and not that my experiences at the dealer were all that bad). Ken, the owner, takes the time to explain exactly what is going on with your car and gives the service a personal touch that you just don't get at the dealer. His hourly rate isn't cheap, but definitely fair, and less than the dealership (at least the BMW dealership). I guess what I really like is that I always leave there understanding exactly what was done, and why and feeling I was dealt with honestly.